MAINTENANCE & SUPPORT
Feel free to contact our technical team!
By delegating the maintenance and support of your IT department, you reduce your operating costs while benefiting from optimal technical expertise.
At TotaLinuX, we maintain your IT system, regardless of its environment. Our experts, engineers and administrators are able to manage conventional or more complex infrastructure (HPC). We support our customers in the management of their IT system and we offer high-performance IT support to anticipate or avoid possible failures.
The maintenance and support we offer is not only limited to curative tasks but also to a proactivity in the management of incidents that could affect your production.
A one-stop shop
TotaLinuX facilitates your administrative procedures and is a one-stop shop for managing your technical incidents. Our experts make every effort to:
+ Keep your information system monitored on a regular basis
+ Update your software, ISV sets or applications in real time
+ Provide detailed follow-up of incidents.
Depending on your constraints and/or the complexity of the incident, our team intervenes on your site or takes control of your infrastructure remotely. Our experts aim to solve the IT problems identified, while offering axes to optimize and improve your information systems.
In order to optimize the day-to-day management of your infrastructure taking into account your business constraints, we offer different types of MCO (Maintenance in Operational Condition):
+ Managing and tracking your IT fleet
+ Incident management and monitoring
+ Software and hardware configuration support
+ On-site intervention on demand
In order to avoid any interruption of services, and to stay informed before it materializes, our teams do everything possible to monitor the resources hosted in our data centers. We make sure to maintain the performance of your applications while respecting the lifecycle of our hardware in order to optimize your computational time and the use